FAQ

It's simple! Just send us an email at customer.services@carma.earth. One of our team members will respond to your query soon.

Carma is a company committed to making a positive difference in our world. We're all about making it easy and affordable for you to contribute to social and environmental improvements. We create jobs, plant trees, and even provide rewards to both businesses and individuals. Our offerings include organising tree-planting events, offering subscriptions that contribute to beneficial impacts, and promoting commerce that boosts both environmental and social wellbeing.

Choosing Carma means choosing a greener, more sustainable future. Here's why you should choose us:

1. Commitment to Positive Change: We're dedicated to creating positive environmental and social impact. By partnering with us, you're contributing to a better world and providing reforestation, afforestation and employing veterans in the UK.
2. Engaging Initiatives: Our tree-planting events and impact subscriptions provide hands-on ways to make a difference.
3. Promoting Sustainable Practices: Our tree commerce initiative encourages both businesses and individuals to embrace and promote services that do good.
4. Rewarding Participation: We provide rewards and incentives to those who join us in our mission, making it even more fulfilling to contribute to positive change.
5. Transparent and Responsive: We believe in clear communication and are always ready to respond to your queries. We're just an email away at customer.services@carma.earth.

With Carma, you're not just a customer, you're a part of a movement towards a greener, more sustainable future. Join us in making a difference and lets do good, together!

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1. Join our Tree-Planting Events: Participate in our tree-planting events to contribute to afforestation and reforestation efforts. Every tree planted helps to absorb carbon dioxide from the atmosphere.
2. Subscribe to Impact Subscriptions: Our impact subscriptions are a great way to contribute to environmental sustainability, afforestation and reforestation on a regular basis. These subscriptions fund tree planting and sustainable job creation in the UK and overseas.
3. Support Tree Commerce: Through our tree commerce initiative, you can support businesses that are committed to promoting reforestation causes. By choosing to buy goods and services from these companies, you're encouraging environmentally friendly commerce.
4. Educate and Advocate: Stay informed about our initiatives and spread the word among your friends, family, and social network. The more people know about the importance of sustainability, the greater the impact we can all make together.

Remember, every small step contributes to a larger positive change. With Carma, you're not just reducing your environmental footprint, but you're also joining a community committed to preserving and protecting our planet.

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Concerned about promoting consumerism? Don't worry, we're with you. At Carma, we understand that excessive buying isn't good for our Earth. However, we also know that certain purchases are necessary in our daily lives. That's where we come in. When you shop with our partners, Carma ensures you're also giving back to the planet when you receive cashback. We're all about balancing your needs and the environment's wellbeing.

Here's a simple explanation: When you make purchases with our partners, you earn cash back. To ensure you can receive this money, we need your bank account details. This allows us to transfer your remaining cashback directly into your account, putting money right back into your pocket! For every £1 of cashback 2/3 is used for tree planting (66p) and 1/3 goes back into your pocket (33p)

We work with Eden Reforestation to plant our international trees. Their cost per tree is inexpensive as Eden collect most seeds from nearby remnant forests. If they are required to supplement the seeds, they are purchased from local, trusted seed banks. Please note Eden not purchase seedlings; they grow seedlings in their nurseries to ensure quality and germination rates.

A large majority of the trees we plant are mangrove species, and at 3-5 years of age, this species begins to produce and drop its propagules, which can be used to give rise to a new tree. In the beginning, our partners collected resources from existing forests, and now they are producing an abundance of resources from their own forests.

When the need arises, they purchase seeds in bulk and at a low cost from local sources. Many of the trees we plant are mangroves that only grow along coastlines, creating "coastal forests," if you will. This provides the trees with an irrigation system that is largely self-sufficient and reduces the costs associated with irrigation.

All of Eden’s international employees are paid fair wages that have been transformational for their quality of life. Because our projects are in developing nations, this cost, combined with the speed and efficiency of the planting processes, allows Eden to plant a large volume of trees at a very low price.

Rest easy. Here at Carma, we can't see your details, and we make sure nobody else can either. The moment you connect your card, your details are secured with encryption that's as strong as what banks use. So, your information stays safe and private.

How do I link my bank to withdraw my cashback?
Want to link your bank to withdraw your cashback with Carma? Here are the easy steps:

1. Log into your Carma account: Start by logging into your account on the Carma website or app.
2. Go to 'Profile': Once you're logged in, navigate to the 'Profile' or 'Dashboard' section.
3. Find  'Bank Details': or Look for an Paper click icon
4. Enter your bank details: Here, you'll be asked to provide the details of the bank account where you'd like to receive your cashback. This includes your bank name, account number, and sort code

And that's it! Now, whenever you earn cashback from shopping with our partners, it will be transferred directly to the bank account you linked every time you select withdraw cashback (in the shop history section on your dashboard) . As always, your banking details are secured with bank-level encryption, ensuring your information stays safe.

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Curious about how we ensure trees are truly being planted? We believe in complete transparency and have several ways to prove our commitment:

Eden Account Page: Visit our Eden account page to see a summary of all the trees we, together with our customers, have planted.  https://donors.edenprojects.org/user/rewardsearth/

Tree Planting Ledger: We keep a tree planting ledger, which records all the trees we've paid for along with their corresponding certificates as verification. You can view it here.

Annual External Audit: To ensure utmost credibility, we undergo an annual audit by an external auditor. This independent check confirms the number of trees we claim to plant.

Annual Sustainability Impact Report: We also publish an annual sustainability impact report. This report provides a detailed overview of our environmental efforts and the impact we've made over the year. https://www.carma.earth/blog

At Carma, we're not just about making claims, but about creating real, verifiable change for our planet. You can trust that every tree we say we plant is indeed helping to make our world greener.

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Yes, we provide tree-planting certificates monthly to all customers who plant trees. We also showcase the certificates we have received from Eden here on our tree-planting ledger.